FAQs

Here, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see your question listed, feel free to contact us at customerservice@steveoutfit.com or call us at +1 682-472-0172.

Orders & Shipping

1. How long does it take to process my order?
We process orders within 2-4 business days. You’ll receive an email with tracking information once your order has shipped.

2. How long does delivery take?
Delivery typically takes 5-10 business days after you place the order. This includes 3-6 business days for transit.

3. Do you offer free shipping?
Yes! We offer free shipping on orders over $75. A standard shipping fee of $3.99 applies to orders below $75.

4. Can I track my order?
Absolutely! Once your order ships, we’ll send you a tracking number via email, so you can easily track your order’s journey.

5. Do you ship internationally?
Currently, we only ship within the United States.

Returns & Exchanges

6. What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, unwashed, and in their original condition with tags attached.

7. How do I initiate a return?
To initiate a return, simply contact us via email at customerservice@steveoutfit.com or call us at +1 682-472-0172. We will provide you with instructions for returning your item.

8. How long does it take to process a refund?
Refunds are processed within 10 business days of receiving your returned item.

9. Is there a restocking fee?
No, we do not charge a restocking fee for returned items.

10. Can I exchange an item?
While we do not offer direct exchanges, the best way to exchange an item is to return the one you have and place a new order for the item you want once the return is accepted.